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Exchange Policy
All our products go through quality checks to make sure they are in good condition before they are delivered to our customers.

We can only accept requests for exchange if the product(s) received are not what you have placed order for. In such cases, you can exchange for a new piece of the correct merchandise by notifying us within 3 days from the delivery date. Please email us at main@ulteriormotifs.com.sg, stating clearly your order confirmation number/invoice number, the item code and reasons for exchange. Once the exchange has been approved, we will notify you to mail the items back to us. Items returned for exchange must be in its original condition and packaging. In such cases, there will be no additional delivery charges and all delivery costs incurred during this exchange process will be absorbed by us.

**Please note that we will not accept any requests for the exchange of earrings for hygiene reasons.

We place high emphasis on customer satisfaction. If for any other reasons you are not completely satisfied with our product(s), please email us at main@ulteriormotifs.com.sg and we will review it on a case-by-case basis.
 
Refund policy
There will be no refunds / cancellations for orders received.

In the case that the product is not available for an exchange, our customers will be refunded the full amount they have paid within 30 days after original merchandise has been mailed back to us.
 
Designs and Copyrights
** All designs remain copyright property of Ulterior Motifs. Designs cannot be used and/or reproduced without prior permission from Ulterior Motifs.
 
Privacy Policy

 
We will be responsible for all personal data collected.  All personal data collected will be used and
processed fairly and lawfully while in our possession or custody.  We ensure all our customers that we would be accountable for our organisation's compliance to our Privacy Policy.

 Personal data collected, will not be used for a new purpose unless we obtain consent from our customers. We are the sole owner of the personally identifiable information collected on this site. We collect personally identifiable information for the sole purpose of registering a user for our web site

 We do not collect sensitive information from our customers.  We assure all customers that all personal information collected would be used or disclosed only for the purposes for which it was collected.

Only the necessary personal data is collected from customers’ for business purposes. Both the
mount and the type of data collected shall be limited to that which is necessary to fulfill the purposes identified.

We will not disclose, share, transfer, sell or rent personally identifiable information to any 3rd party. We do not send unsolicited marketing email to our customers.  Customers will occasionally receive email on special promotions we hold. Out of respect for the privacy of our users, users may opt-out of receiving these communications by replying to unsubscribe in the subject line in the email.

 We do not keep personal data for longer than is necessary for those purposes for which they are collected.

 We have developed guidelines and implemented procedures to govern the destruction of personal data that are no longer required to fulfill the identified purposes.

 We would not display or make publicly available, whether through online directories, customer lists or otherwise, the personally identifiable information collected.

We ensure our customers that all personal information collected is accurate and kept up to date.  We do not maintain duplicate copies of personal information in different systems.

 We ensure our customers that appropriate security safeguards are in place to protect personal data against unauthorised access, misuse, disclosure, copying, use, alteration, accidental loss or theft, destruction or damage.

 Only authorised personals have access to our systems.  Consultants, contractors or other temporary employees do not have access to the data.

Our data protection policy (Privacy Policy) is displayed on the web site and the policy is set out in the same language medium as the web site.  We encourage all our customers to read our Privacy Policy to understand the our objectives of collecting their personal data.

 We allow our customers the right to access their personal information.  Customers can access their personal information by using their respective username and password to gain access to their personal information.

 If your personally identifiable information changes, or if you no longer desire our service, you may correct, update or remove your personal data at the member information page or by emailing our Customer Support.

 We will respond to our customer’s request within a reasonable time and we charge / do not charge a reasonable fee / a fee for providing the information or data requested for.

 Our mechanisms and processes are in place to receive and address complaints or inquiries about our policies and procedures relating to the handling of personal data. Appropriate measures will be taken to amend policies and procedures if a complaint is found to be justified.

 This web site contains links to other sites. Please be aware that we are not responsible for the privacy practices of such other sites. This Privacy Policy applies solely to information collected by this website.

 
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